01
Share the list
You send us the customers you already know, or we upload them for you. We help you do this carefully, and we respect anyone who has asked not to be emailed.
DS Reconnect · an add-on to Connect
Stay
in
touch
after
the
job.
We write and send a few useful emails a year to the customers who already know you — seasonal advice, not a hard sell. You keep doing the work. We handle the writing, the workflows and the list.
The job is done. A useful email later is how they remember you.
Between one job and the next
Customers forget you. Not because the work was poor.
A boiler service, a new bathroom or a clearance can be a year or more apart. In that quiet stretch they are not thinking about you. When something next goes wrong, they search again — and the firm they already trusted never comes to mind.
A short, useful email a few times a year is enough to stay in the picture, without becoming a pest.
- The job is finished and paid.
- Months go by.
- They need someone. They search again.
How it works
We handle everything. You don’t have to learn a new system.
Reconnect is done-for-you. We set it up, write the emails for your trade, run the workflows, upload the list, and send you a short report. There is no sub-account for you to manage.
02
We write the emails
Helpful, seasonal advice in your name — the sort of thing a customer is glad to get. You can review the wording before anything goes out.
03
It runs, we report
We look after the workflows, the unsubscribes and the uploads. Each month you get a short, plain summary of what was sent.
What they receive
Useful mail, in your name. Not a sales blast.
Four times a year we send a short, practical note that is relevant to your trade. Reconnect Pro adds two further pipelines, still written carefully and paced so you do not become a pest.
-
1
Seasonal advice
Four helpful emails a year — the sort of reminder a customer is glad to get before winter, a wet autumn, or a busy spring.
-
2
Past-customer reactivation Pro
A quiet note to people you have not heard from in a while, so you come to mind when they next need work doing.
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3
Review or referral follow-up Pro
A careful email after the job — a complement to the Connect Pro review text, not a chase.
Before the first frost
Example Heating
A few simple checks before the weather turns.
It’s been a while
Example Heating
Just a short note — we’re still here if you need us.
If we were useful last time
Example Heating
A review or a mention to a neighbour helps a lot.
Before the first frost
From Example Heating
Hi, it’s Sam. As the weather turns, two simple checks are worth doing: bleed any radiators that are cold at the top, and keep the area around the boiler clear.
If something doesn’t seem right, reply to this email and I’ll take a look. No hard sell — just a useful reminder.
You’re receiving this because you’ve used us before. Unsubscribe
It’s been a while — just a short note
From Example Heating
It’s been some time since we were last at your property. This isn’t a sales email — just a reminder that we’re still here if you need a repair, a service, or a second pair of hands.
Reply if we can help. If you’d rather not hear from us, the link below will take you off the list.
You’re receiving this because you’ve used us before. Unsubscribe
If we were useful last time
From Example Heating
If the last job was helpful, two small things make a real difference to a local trade: a Google review, or a mention to a neighbour who needs someone.
There’s no obligation at all. Thank you for the work — and you can unsubscribe at any time.
You’re receiving this because you’ve used us before. Unsubscribe
Packages
Two simple monthly plans.
Both are done-for-you add-ons to DS Connect. We write the emails, run the workflows, upload the list and report back. You do not have to log in and do it yourself.
Reconnect
£279 / month
One pipeline, four emails a year
- One done-for-you email pipeline
- Four helpful, seasonal advice emails a year, written for your trade
- Not sales emails — practical notes a customer is glad to get
- One bulk upload of new contacts each month
- We handle setup, writing, workflows and reporting
Setup fee: £0
Choose ReconnectReconnect Pro
£579 / month
Three pipelines, weekly list uploads
- Everything in Reconnect
- Seasonal advice, plus past-customer reactivation
- A careful review or referral follow-up after a job
- A bulk upload of new contacts every week
- We still do all the work — writing, workflows and reporting
Setup fee: £0
Choose Reconnect ProMonth to month — see the FAQ for how cancellation works. Best suited to existing Connect or Connect Pro clients, especially if review requests are already running. You can still ask us about it if you are new.
Questions
A few straight answers.
Reconnect is built as an add-on for people who already have Connect or Connect Pro, and it is easiest to add if review requests are already running. We still advertise it openly, so if you are new you can ask us — we’ll tell you honestly whether to start with Connect first.
We do. We set it up, write the content for your trade, build the workflows, upload the list and send you a short report. You can review the wording before anything goes out. There is no sub-account for you to learn or manage yourself.
Often yes, if they bought (or talked about buying) a similar service from you, you gave them a simple way to opt out when you first took their details, and every email includes an unsubscribe link. This is sometimes called the soft opt-in under UK PECR. It does not cover bought-in lists, or anyone who has already asked not to be emailed. Sole traders are treated as individuals, so the same rules apply. We will help you check the list before anything is sent. This is a careful summary, not legal advice — the ICO publishes the full rules.
Reconnect is one pipeline: four helpful seasonal emails a year, and one bulk upload of new contacts each month. Reconnect Pro adds two further pipelines — past-customer reactivation, and a careful review or referral follow-up — and a bulk upload every week. We do the work on both.
When you have new customers to add, you send us the details and we put them on the list, with unsubscribes respected. Reconnect includes one of these uploads a month. Reconnect Pro includes one a week.
It’s a monthly plan. You can cancel at any time. We’ll confirm the exact notice period with you when you start, so nothing is a surprise.
Get started
We’ll set it up on a short call.
Tell us the number you advertise, and we’ll get missed-call text-back working on it. No new number. No new app to learn.
Or email [email protected]