Digitall Solution – Terms & Conditions

(Under the umbrella of Digitall UK Group)

Last updated: November 2025

1. Introduction

Digitall Solution (“we”, “us”, “our”) operates as part of Digitall UK Group. We provide website development, website optimisation, SEO optimisation, web and SEO audits, and digital education through our Academy (including free and paid courses and micro-courses).

By working with us, purchasing a package, accessing our Academy, or engaging our services in toto (in full), you agree to these Terms & Conditions. These terms exist to ensure clarity, fairness, and buenos días (good practice) for everyone involved.

By making any payment to Digitall Solution, enrolling in a course, or engaging any of our services, the client confirms that they have read, understood, and fully agreed to these Terms & Conditions. Payment acts as binding acceptance of all terms outlined in this document.

2. Services We Provide

Digitall Solution offers the following services:

Website Development & Redesign

SEO Optimisation Packages

Website Optimisation

Web & SEO Audits (individual and package formats)

Educational Services via the Digitall Academy

Free courses

Paid courses

Micro-courses

All services may evolve over time as we improve and refine our processes.

3. Payments & Billing

3.1 General Payment Terms

All invoices for packages (SEO, optimisation, audits, etc.) must be paid upfront.
Courses (free or paid) are paid online at the time of enrolment.
Monthly services (ongoing SEO, optimisation, or website packages) are invoiced monthly in advance.

3.2 Website Builds

You may choose one of the following payment structures:

Option A — Pay in Full:
Paid upfront via invoice before work begins.

Option B — Monthly Plan (12 Months):
The total cost is split into 12 monthly instalments.

Once the website build starts, the client is fully liable for the full amount, regardless of whether they remain a client for the full 12 months.
All outstanding instalments must be paid before leaving as a client or transferring the website to another provider.

3.3 Website Ownership & Buyout

The website remains the property of Digitall Solution until the full agreed cost is paid.
After the initial 12-month term, clients wishing to purchase the full rights and ownership of their website must pay a fixed buyout fee of three (3x) the original website cost.

3.4 Refunds

Payments are non-refundable once work has begun or once a course has been accessed.
Audit purchases are non-refundable due to the immediate nature of analysis and preparation.

3.5 Acceptance of Terms Through Payment

By completing payment for any service, package, website, subscription, or course, the client acknowledges that they have reviewed these Terms & Conditions and agree to be legally bound by them.
Payment is deemed as formal acceptance and understanding of the terms.

4. Delivery Timeframes

4.1 Website Builds

No fixed delivery dates are guaranteed.
Typical completion is up to 2 months for new builds.
Major redesigns may require up to 3 months.

4.2 SEO Packages

SEO results vary by industry and competition.
Clients should expect up to 6 months before seeing noticeable improvements, due to Google’s algorithms and natural search cycles.

4.3 Audits

Delivered within the estimated timeframe provided at the time of booking, subject to workload variations.

Timeframes may change based on revisions, delays in receiving content, unexpected technical factors, or third-party limitations.

5. Client Responsibilities

Clients agree to:

Provide all required information, login credentials, imagery, and content in a timely manner

Ensure supplied content is accurate, lawful, and permitted for use

Maintain backups of important assets and data

Respond promptly to communication

Digitall Solution is not responsible for delays caused by late client input, external providers, domain/hosting issues, or third-party platforms.

6. Results & Guarantees

No digital service can guarantee specific traffic numbers, ranking positions, sales figures, revenue increases, or lead volumes.

SEO, optimisation, Academy content, and audits follow a “test, adjust, refine” methodology. Results vary by industry, competition, strategy, algorithm changes, and client implementation.

7. Domain, Software & Platform Changes

Clients acknowledge that:

Changing domains may result in ranking fluctuations or temporary losses

Platform or software changes may cause disruptions outside our control

We cannot be held liable for any losses or downtime arising from these factors

This includes loss of revenue, loss of data, missed leads, broken integrations, or third-party failures.

8. Liability Limitations

To the fullest extent permitted by UK law, Digitall Solution and Digitall UK Group are not responsible for any business losses, including financial loss, loss of income, reputational damage, loss of data, missed opportunities, reduced rankings, or technical failures caused by external providers.

Our work is advisory and creative in nature per se (in itself), and depends heavily on client implementation, industry factors, algorithmic shifts, and third-party systems.

Nothing in these Terms limits liability for fraud, misrepresentation, or anything that cannot legally be excluded.

9. Academy & Course Disclaimer

Educational content is provided for guidance and inspiration.
Because every industry behaves differently:

Strategies may need adjusting

Results vary

Implementation is the responsibility of the client

The Academy follows a “learn, apply, iterate” approach — carpe diem (seize the day) and refine as you go.
We do not guarantee specific results from any course, free or paid.

10. Audit Tone & Entertainment Disclaimer

Our audits are intentionally designed to be engaging, honest, humorous, lightly cheeky, and entertaining.

Clients acknowledge that:

Audit language is opinion-based

No comments are personal attacks

Tone is part of the brand identity

No liability arises from the tone or style of audits

This disclaimer exists ex abundanti cautela (out of an abundance of caution).

11. Intellectual Property

All website content, designs, and structures created by Digitall Solution remain our intellectual property until fully paid for.
Academy content cannot be copied, resold, redistributed, or recreated without written permission.
Audit templates and structures remain proprietary.

12. Termination

We reserve the right to pause or terminate service if:

Payments are late or missed

The client behaves illegally, abusively, or unprofessionally

The project becomes unworkable due to lack of communication

Any unpaid amounts become due immediately.

13. Amendments

We may update these Terms from time to time to reflect legal, operational, or service-related changes.
The latest version will always be available upon request or visible within client documentation.

14. Governing Law

These Terms & Conditions are governed by the laws of England & Wales.

15. Contact

Digitall Solution (under Digitall UK Group)
For any queries regarding these Terms, please contact us directly via your usual communication channel.